User Profile by Regions

The User Profile by Regions Graph shows the originating location of visitors to the Web site, and helps determine what percentage of users are domestic or international.

General Statistics Table

The General Web Server Statistics Table gives a general overview of your site's activity. The number of hits for the home page is the number of actual successful hits for the HTML document that is your home page. The total number of hits are all the successful hits including HTML pages, pictures, forms, scripts and file downloads. The Domestic, International and Unknown sections outline the origin of your users in percentages of hits. The Average Hits per Day and Average User Sessions per Day are the average number of successful hits and user sessions your site has had on any given day for the report period.

Most Active Countries

The Most Active Countries Graph and Table list the top locations of the users of your site by country. The country of the user is determined by the suffix of their domain name.

Summary of Activity by Day of Week

The Activity by Day of Week Graph shows the average activity for each day of the week for the report period. The Activity Level by Days of the Week Table lists the average number of hits, percentage of total hits and user sessions for each day of the week for the given report period. Total Weekdays shows the average number of hits occurring Monday through Friday, whereas Total Weekends shows the average number of hits occurring Saturday and Sunday for the report period. The percentage of total hits and number of user sessions are also listed.

Summary of Activity by Hour of the Day

This table lists the most active hour and least active hour of the day for the report period.

Summary of Activity Level by Hours of the Day

This table and graph break down Web site activity for the given report period to show the average activity for each individual hour of the day. The table lists the percentage of total hits and user sessions, and also totals the numbers for work hours (8:00am - 5:00pm) and after hours (5:01pm - 7:59am). This information is useful in determining what hour of the day is best to perform system maintenance.

Activity by Organization Type

The Organization Breakdown Graph and Activity by Organization Type Table show a breakdown of all the types of organizations that are assumed to be in the United States. This includes the .com, .net, .edu, .mil, .org, .gov, and .us suffixes. The table lists all types of organizations in order by number of hits. Also shown is a percentage of total hits and user sessions and a grand total for each.

North American States and Provinces

The North American States and Provinces Graph breaks down Web site activity to show which states were the most active. The Activity by State Table lists the states in order by user sessions. This data is calculated using the visitor's domain name and the Extended Company Database included with WebTrends.

Most Active Cities

The Most Active Cities Graph and Activity by City Table further break down your Web site's activity to show which cities were the most active. This data is calculated using the users domain name and the Extended Company Database included with WebTrends.

Glossary

Following are definitions for terms used in this report and throughout the World-Wide Web in general. These terms are also common to the WebTrends Web Server analysis tool.

Browser: A program used to view HTML documents (i.e. NetScape, Mosaic, Microsoft Explorer, etc.).
Client: The browser (see above) used by a visitor to a Web site.
Client Errors: An error occurring due to an invalid request by the visitor's browser. Possible errors include:
400 Bad Request: The request could not be understood by the server due to malformed syntax.
401 Unauthorized: The request required user authorization or the authorization was refused.
403 Forbidden: The server understood the request, but the server refused to fulfill it.
404 Not Found: The server did not find anything matching the request by the client. The page possibly does not exist.
Combined Log File: Two additional fields (Referrer and User Agent) are added to the Common Log File (see below) to create the Combined Log File.
Referrer: The referring URL (i.e. the URL which directed the user to your site).
User Agent: The browser and platform used by the visitor.
Common Log File: A log file format developed by NCSA which has become the standard logging format for most Web servers.
User Address: The IP address or domain name of the user accessing the site.
Rfc931: This field has become obsolete and is usually blank but some web servers use it to log Domain names for multi-homed log files.
User Authentication: The user name if it is required for access to the site.
Date/Time: The date and time of the access and the time offset from GMT.
Request: The GET (a page request) or POST (a form submission) command.
Return Code: The return status of the request which specifies whether the transfer was successful.
Transfer Size: The number of bytes transferred for the file request (i.e. the file size).
Company Database: The database installed and used by WebTrends to look up the company name, city, state and country for a specific domain name.
Domain Name: The text name corresponding to the numeric IP address of a computer on the Internet (i.e., www.egSoftware.com).
Domain Name Lookup: The process of converting a numeric IP address into a text name (for example, 204.245.240.194 is converted to www.egsoftware.com).
Filters: A means of narrowing the scope of a log file view or report by specifying ranges and/or types of data to include or exclude.
FTP: File Transfer Protocol is a standard method of sending files between computers over the Internet.
GIF: Graphics Interchange Format is an image file format commonly used in HTML documents.
Hit: An action on the Web server, such as when a user views a page or downloads a file.
Home Page URL Path: The local path or Internet URL to the default page of the Web site for which the report is being generated.
HTML: Hyper Text Markup Language is used to write documents for the World Wide Web to specify hypertext links between related objects and documents.
HTTP: Hyper Text Transfer Protocol is a standard method of transferring data between a Web server and a Web browser.
In-line Image: A graphic image displayed with an HTML document.
JPEG: Joint Photographic Expert Group is a method of storing an image in digital format.
Log File: A file created by a Web server which contains all of the access information regarding the activity on a Web site.
Log File URL Path: The local path or Internet URL for the log file to be used for the report.
MPEG: Moving Pictures Expert Group is a method of storing movie files in digital format.
Multi-homed Domain: The domain name or IP address of one of the sites in a multi-homed log file (see below).
Multi-homed Log File: A single log file that contains the access information for multiple Web sites.
Multi-homed Web Server: A single computer that is hosting more than one Web site.
Platform: The operating system (i.e. Windows 95, Windows NT, etc.).
Protocol: An established method of exchanging data over the Internet.
Return Code: The return status of the request which specifies whether the transfer was successful. Possible "Success" codes are:
200 = Success: OK
201 = Success: Created
202 = Success: Accepted
203 = Success: Partial Information
204 = Success: No Response
300 = Success: Redirected
301 = Success: Moved
302 = Success: Found
303 = Success: New Method
304 = Success: Not Modified
Possible "Failed" codes are:
400 = Failed: Bad Request
401 = Failed: Unauthorized
402 = Failed: Payment Required
403 = Failed: Forbidden
404 = Failed: Not Found
500 = Failed: Internal Error
501 = Failed: Not Implemented
502 = Failed: Overloaded Temporarily
503 = Failed: Gateway Timeout
Server: A computer that hosts information available to anyone accessing the Internet.
Server Errors: An error occurring at the server. Possible errors include:
500 Internal Server Error: The server encountered an unexpected condition preventing it from fulfilling the request.
501 Not Implemented: The server is not capable of supporting the request.
502 Bad Gateway: The server, while acting as a gateway or proxy, received an invalid response from the upstream server it accessed in attempting to fulfill the request.
503 Service Unavailable: The server was unable to handle the request due to temporary overloading.
TCP/IP: Transmission Control Protocol/Internet Protocol comprises the rules defining the method by which data is transferred between computers on the Internet.
TIFF: Tag Image File Format is an image file format.
URL: Universal Resource Locator is a means of identifying an exact location on the Internet. For example, http://www.egsoftware.com/html/info/default.htm is the URL which defines the use of HTTP to access the Web page Default.htm in the /html/info/ directory on the e.g. Software, Inc. Web server ). As the previous example shows, a URL is comprised of four parts: Protocol Type (HTTP), Machine Name (egsoftware.com), Directory Path (/html/info/) and File Name. (default.htm)
User Address: The domain name or IP address for the remote user.
User Agent: The fields in an extended Web server log file indicating the browser and the platform used by a visitor.
User Session: A session of activity (all hits) for one user of a Web site. A unique user is determined by the IP address or domain name. By default, a user session is terminated when a user falls inactive for more than 30 minutes.
World-Wide Web (WWW, the Web, W3): The Web is a HyperText-based, distributed system developed to provide Internet users an easy, intuitive means of accessing information.
XBM: An XBitMap is a simple, black-and-white image format.

e.g. Software, Incorporated
This report was generated by WebTrends, an e.g. Software Web Site Analysis and Reporting tool.