General Statistics

The User Profile by Regions graph identifies the general location of the visitors to your Web site. The General Statistics table includes statistics on the total activity for this web site during the designated time frame.

Most Active Countries

This section identifies the top locations of the visitors to the site by country. The country of the user is determined by the suffix of their domain name. Use this information carefully because this information is based on where the domain name of the visitor is registered, and may not always be an accurate identifier of the actual geographic location of this visitor. For example, while a vast majority of .com domain names are from the United States, there is a small minority of domain names that exist outside of the United States.

North American States and Provinces

This section breaks down web site activity to show which of the North American States and Provinces were the most active on the site. This information is based on where the domain name of the visitor is registered, and may not always be an accurate representation of the actual geographic location of this visitor. This information can only be displayed if reverse DNS lookups have been performed.

Most Active Cities

This section further breaks down the site's activity to show which cities were the most active on the site. This information is based on where the domain name of the visitor is registered, and may not always be an accurate representation of the actual geographic location of this visitor. This information can only be displayed if reverse DNS lookups have been performed.

Organization Breakdown

This section provides a breakdown by types of organizations (.com, .net, .edu, .org, .mil, and .gov.) This information can only be displayed if reverse DNS lookups have been performed, and the percentages refer to the total of hits for which the organization type can be determined (some IPs cannot be resolved to a domain, and therefore an organization type cannot be determined).

Activity Level by Day of the Week

This section shows the activity for each day of the week for the report period (i.e. if there are two Mondays in the report period, the value presented is the sum of all hits for both Mondays.) Values in the table do not include erred hits.

Activity Level by Hour of the Day

This section shows the most and the least active hour of the day for the report period. The second table breaks down activity for the given report period to show the average activity for each individual hour of the day (if there are several days in the report period, the value presented is the sum of all hits during that period of time for all days). All times are referenced to the location of the system running the analysis.

Most Used Browsers

This section identifies the most popular WWW Browsers used by visitors to the site. This information will only be displayed if your server is logging the browser/platform information.

Netscape Browsers

This section gives you a breakdown of the various versions of Netscape browsers that visitors to the site are using.

Microsoft Explorer Browsers

This section gives you a breakdown of the various versions of Microsoft Explorer browsers that visitors to the site are using.

Most Used Platforms

This section identifies the operating systems most used by the visitors to the site.

This report was generated by WebTrends.


Glossary

Following are definitions for terms used in this report and throughout the World-Wide Web in general. These terms are also common to the WebTrends Web Server analysis tool.

Browser: A program used to view HTML documents (i.e. NetScape, Mosaic, Microsoft Explorer, etc.).
Client: The browser (see above) used by a visitor to a Web site.
Client Errors: An error occurring due to an invalid request by the visitor's browser. Possible errors include:
400 Bad Request: The request could not be understood by the server due to malformed syntax.
401 Unauthorized: The request required user authorization or the authorization was refused.
403 Forbidden: The server understood the request, but the server refused to fulfill it.
404 Not Found: The server did not find anything matching the request by the client. The page possibly does not exist.
Combined Log File: Two additional fields (Referrer and User Agent) are added to the Common Log File (see below) to create the Combined Log File.
Referrer: The referring URL (i.e. the URL which directed the user to your site).
User Agent: The browser and platform used by the visitor.
Common Log File: A log file format developed by NCSA which has become the standard logging format for most Web servers.
User Address: The IP address or domain name of the user accessing the site.
Rfc931: This field has become obsolete and is usually blank but some web servers use it to log Domain names for multi-homed log files.
User Authentication: The user name if it is required for access to the site.
Date/Time: The date and time of the access and the time offset from GMT.
Request: The GET (a page request) or POST (a form submission) command.
Return Code: The return status of the request which specifies whether the transfer was successful.
Transfer Size: The number of bytes transferred for the file request (i.e. the file size).
Company Database: The database installed and used by WebTrends to look up the company name, city, state and country for a specific domain name.
Domain Name: The text name corresponding to the numeric IP address of a computer on the Internet (i.e., www.egSoftware.com).
Domain Name Lookup: The process of converting a numeric IP address into a text name (for example, 204.245.240.194 is converted to www.egsoftware.com).
Filters: A means of narrowing the scope of a log file view or report by specifying ranges and/or types of data to include or exclude.
FTP: File Transfer Protocol is a standard method of sending files between computers over the Internet.
GIF: Graphics Interchange Format is an image file format commonly used in HTML documents.
Hit: An action on the Web server, such as when a user views a page or downloads a file.
Home Page URL Path: The local path or Internet URL to the default page of the Web site for which the report is being generated.
HTML: Hyper Text Markup Language is used to write documents for the World Wide Web to specify hypertext links between related objects and documents.
HTTP: Hyper Text Transfer Protocol is a standard method of transferring data between a Web server and a Web browser.
In-line Image: A graphic image displayed with an HTML document.
JPEG: Joint Photographic Expert Group is a method of storing an image in digital format.
Log File: A file created by a Web server which contains all of the access information regarding the activity on a Web site.
Log File URL Path: The local path or Internet URL for the log file to be used for the report.
MPEG: Moving Pictures Expert Group is a method of storing movie files in digital format.
Multi-homed Domain: The domain name or IP address of one of the sites in a multi-homed log file (see below).
Multi-homed Log File: A single log file that contains the access information for multiple Web sites.
Multi-homed Web Server: A single computer that is hosting more than one Web site.
Platform: The operating system (i.e. Windows 95, Windows NT, etc.).
Protocol: An established method of exchanging data over the Internet.
Return Code: The return status of the request which specifies whether the transfer was successful. Possible "Success" codes are:
200 = Success: OK
201 = Success: Created
202 = Success: Accepted
203 = Success: Partial Information
204 = Success: No Response
300 = Success: Redirected
301 = Success: Moved
302 = Success: Found
303 = Success: New Method
304 = Success: Not Modified
Possible "Failed" codes are:
400 = Failed: Bad Request
401 = Failed: Unauthorized
402 = Failed: Payment Required
403 = Failed: Forbidden
404 = Failed: Not Found
500 = Failed: Internal Error
501 = Failed: Not Implemented
502 = Failed: Overloaded Temporarily
503 = Failed: Gateway Timeout
Server: A computer that hosts information available to anyone accessing the Internet.
Server Errors: An error occurring at the server. Possible errors include:
500 Internal Server Error: The server encountered an unexpected condition preventing it from fulfilling the request.
501 Not Implemented: The server is not capable of supporting the request.
502 Bad Gateway: The server, while acting as a gateway or proxy, received an invalid response from the upstream server it accessed in attempting to fulfill the request.
503 Service Unavailable: The server was unable to handle the request due to temporary overloading.
TCP/IP: Transmission Control Protocol/Internet Protocol comprises the rules defining the method by which data is transferred between computers on the Internet.
TIFF: Tag Image File Format is an image file format.
URL: Universal Resource Locator is a means of identifying an exact location on the Internet. For example, http://www.egsoftware.com/html/info/default.htm is the URL which defines the use of HTTP to access the Web page Default.htm in the /html/info/ directory on the e.g. Software, Inc. Web server ). As the previous example shows, a URL is comprised of four parts: Protocol Type (HTTP), Machine Name (egsoftware.com), Directory Path (/html/info/) and File Name. (default.htm)
User Address: The domain name or IP address for the remote user.
User Agent: The fields in an extended Web server log file indicating the browser and the platform used by a visitor.
User Session: A session of activity (all hits) for one user of a Web site. A unique user is determined by the IP address or domain name. By default, a user session is terminated when a user falls inactive for more than 30 minutes.
World-Wide Web (WWW, the Web, W3): The Web is a HyperText-based, distributed system developed to provide Internet users an easy, intuitive means of accessing information.
XBM: An XBitMap is a simple, black-and-white image format.

e.g. Software, Incorporated
This report was generated by WebTrends, an e.g. Software Web Site Analysis and Reporting tool.